During Dreamforce 2026, which took place at the Moscone Center in San Francisco from September 15 to 17, every product on stage made the same claim: you should quit using Salesforce.
According to Marc Benioff, it’s “an interface revolution.” The value “has never been in the UI,” according to Patrick Stokes, President of Applications and Marketing. It has been in the system that keeps track of how our clients encrypt their business. Parker Harris, a co-founder of Lightning, went the furthest when he said, “Why should you ever log into Salesforce again?”
The number of partners at the keynote was particularly high; Adecco Group CEO Denis Machuel, Siemens CEO Roland Busch, NVIDIA CEO Jensen Huang, and Anthropic CEO Dario Amodei were also there. Salesforce is promoting itself as the reliable layer of context that illustrates the plan in microcosm. This is a one-on-one account of what really changes, along with everything that was important.
AIforce Takes Center Stage: Exploring Its Three Key Surfaces
AIforce embodies the idea that “AI replaces the UI.” It is a live interface layer that transfers data, workflows, business logic, rights, and governance from your organization to the tool that your team is already using. Salesforce guarantees Zero Data Retention by the model provider, meaning no migration is necessary, and each request operates using your current permissions.
Claudeforce: Salesforce supplied via a Salesforce MCP server within Anthropic Claude, featuring 37 pre-built sales abilities in beta.
Slackforce: Salesforce integrated with Slack, including Slackforce Surfaces, which uses a plain-language request to create a live, connected dashboard or report.
Agentforce Coworker: an AI collaborator in the Lightning search bar that considers all of your account and acts accordingly. 100,000 people were activated in the first 35 days of its availability.
Above each of those is a deep dive. Read the AIforce explainer first if you’ve already read one, as it provides context for the other three.
Introducing Koa: Salesforce’s Own AI Reasoning Model
KOA, Salesforce’s first CRM-specific reasoning model developed in collaboration with NVIDIA by post-training NVIDIA’s Nemotron on synthetic data modeled on nearly three decades of CRM efforts, was the most strategically intriguing announcement. It was trained without using any client data. Koa “matches or exceeds” leading model performance on CRM actions with three times fewer errors,” according to Salesforce’s CRM Benchmark.
Beyond the UI narrative, Agentforce matured. In order to prevent a team from starting from scratch, Salesforce provided seven “job-ready” agents that are pre-built for particular functions:
Cost is the true tale. An AI gateway within Agentforce assigns mundane, well-scoped tasks to the inexpensive, CRM-tuned Koa and saves frontier models like Claude for real judgement. This routing modifies the unit economics of operating agents at Salesforce’s scale. KOA is now in pilot, and general availability in US locations is planned for winter 2026.
Seven AI Agents and a Runtime Built for Long-Term Tasks
Beyond the UI narrative, Agentforce matured. In order to prevent a team from starting from scratch, Salesforce provided seven “job-ready” agents that are pre-built for particular functions:
• Help agent Casey fixes problems with voice, SMS, WhatsApp, and web chat services.
• The employee agent, Paige, responds to HR and IT inquiries via portals and Slack.
• Carter, the shopper agent, helps with in-chat checkout and product discovery.
• Marshall, the supply-chain agent, uses audit records to coordinate back-office tasks.
• Inbound leads are engaged and qualified by Piper, the pipeline-generation agent.
• Complex multi-channel workflows are resolved by Fin, the customer agent.
• Hunter is an outbound sales representative who works pipelines from outreach to research. General availability is scheduled for November 2026; however, it is currently under pilot.
Powering the AI Experience: Data 360, Customer 360 & Headless 360
Without the base, none of the showy surfaces function, and Salesforce dedicated actual keynote time to it. To help an agent comprehend the business, Data 360 unifies your data, metadata, and memory.
The logic, procedures, and permissions are provided by Customer 360. Additionally, agents in Claude, ChatGPT, and Cursor are able to directly invoke Salesforce functionalities because of Headless 360, an MCP-based architecture that was launched earlier in 2026. The more sophisticated, packaged version of Headless 360, which has a bigger, more technical surface underlying it, is called AIforce.
Salesforce’s Expanding AI Ecosystem: Google, AWS, NVIDIA & Siemens
Google Cloud: Customers will begin using Hyperforce, Salesforce’s infrastructure platform, in Q4 2026, and it will be generally available in North America in November 2026. Salesforce features can be connected to Gemini Enterprise without the need for a custom connection.
AWS: Bedrock offers model access, including the containerized path that maintains Claude inside the Salesforce trust perimeter for regulated organizations; Amazon Quick receives Salesforce business context, and Slack receives AWS agents.
NVIDIA: powers the new Missionforce project for the public sector and co-built the Koa model on Nemotron.
Siemens: deployed an inbound sales agent throughout 132 countries and linked Agentforce to Teamcenter service lifecycle management, converting about 2,500 unqualified leads each month into 100% engaged leads.
The Numbers That Tell the Story
Salesforce provided scale data to support the narrative: 156 million lines of AI-generated code, 151 million Trailhead badges, a Trailblazer community operating 12 million applications and 9.6 billion API calls daily, and 7 billion Agentic Work Units delivered across Agentforce and Slack (3.2 billion in a single quarter).
The proof from the consumer was particular. With Agentforce Coworker, Fulton Bank moved from having zero use cases to over 20 and about 3,000 users in a matter of weeks. Adecco is expanding to 27,000 workers in more than 40 countries. Engine uses AI to fully answer half of its chat questions, while Salesforce announced a significant new AI deal with Air India. 1-800 Accountant, Baxter Credit Union, Engine, Formula 1, UChicago Medicine, and Xero are among the named pilots of Koa. It’s impressive, but keep in mind that the main references are big businesses and not yet mid-market proof.
Last Words
Dreamforce 2026 showcased how Salesforce is shaping the next era of CRM with AI, connected data, intelligent agents, and powerful technology partnerships. From AIforce and Koa to Data 360 and Agentforce, these innovations point toward a more connected and agent-powered future for businesses.
Stay tuned for more Salesforce updates and insights from CloudMetic.
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